Refund Policy

14 Days Money Back Guarantee 

JML offers our customers to enjoy a 14 days money back guarantee to test the product claims and standard. However, it only applies to products which states "14 days money back guarantee" in the infomercial or the indication as per advertised. 

 

This policy is strictly Not Applicable for:

1) Products which do not have any indication of the 14 days money back as advertised

2) Hygiene or perishable products. (I.e: Inner wear & Cosmetic)

3) Purchases not made directly from JML's Call centre or Webstore.

4) One-Off Promotional discounted products

5) JML Showroom or Retail partners

 

How do I go about doing a refund?

Contact us at info@jml.com.my. Refund procedures will only be applicable by purchaser’s mode of payment. Return the unassembled item in their original packaging, all original packing materials, manuals, accessories and gifts that come with the purchased Goods have to be returned together with the defective Goods along with the proof of purchase or receipt for a full refund.

 

Refunds will be issued within 7 working days as such:

- Credit card payment will be refunded through credit card

 

** Delivery charges will not be refunded.

 

JML reserves the right to refuse any exchange/refund/return should there be any shortages of part or if packaging deemed non-conform to our specification.

Nguan Seng (1990) Sdn. Bhd. (208423-V) is the appointed distributor for JML Products in Malaysia.
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