|Exchanges & Returns|
|Terms & Conditions|
|Frequently Asked Questions|
|Coterie Terms & Conditions|
|Promotional Discount - Terms & Conditions|
|Warranty Information - Direct Purchases|
|Warranty Registration - Retail / Online Partners|
Thank You For Shopping With JML!
For your convenience, you do not need to register your warranty since you have purchased from us directly.
Your details have been registered in our system for the warranty coverage.
If your product malfunctions within the one year warranty, you may request for an exchange. The products must be returned to JML before any request for exchanges will be entertained. No administrative charge shall apply for such exchange.
All original packing materials, manuals, accessories and gifts that come with the purchased goods have to be returned together with the defective goods along with the proof of purchase or receipt. In the event of incomplete, defected or goods damaged in transit, including products shown to be defective not due to your negligence, you will be entitled to a replacement or an exchange. In such circumstances, JML will absorb for the delivery cost to be sent to you in return for the exchange. However, in any other conditions, you will be responsible for the delivery charges. Please contact us during office hours.
JML reserves the right to refuse any exchange/refund/return should there be any shortages of part or in packaging deemed non-conform to our specification.
Our exchange policy does not apply to:
- “Hygiene” or perishable products that have been opened/unsealed or used.
- Products that had been damaged due to customer's individual negligence or by incorrect usage of the product.
- Stains, discolouration, scratches due to normal, everyday wear and tear
JML will take no liability or claims for any damages done due to customer's individual negligence. Customers are recommended to read through the user manual before using the product correctly.